Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to investigate issues which Frontier Airlines failed to refund the price of flights canceled because of the coronavirus outbreak and made it practically not possible for people to use vouchers for various other flights during the pandemic.
In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser stated the office of his had gotten more than hundred complaints from Colorado and twenty nine various other states regarding the Denver based very low price carrier since March, over any other business.
Individuals said that Frontier refused to issue them a refund when flights were canceled due to the pandemic, which Weiser mentioned violated department regulations that refunds are actually due also when cancellations are actually thanks to situations beyond airlines’ management. Others who received vouchers for using on succeeding flights after voluntarily canceling the travel plans of theirs have been unable to redeem them. Some were rejected with the airline’s site and were unable to extend the 90-day time limit for making use of them or had been restricted to employing the vouchers on just one flight, he wrote. Still other people who sought help with the airline’s customer support line were written on hold for several hours and were disconnected regularly, he said.
Weiser believed that the Department of Transportation was at the most effective spot to explore the complaints and said it should issue fines of as much as $2,500 a violation when adequate.
Chronic problem? DOT warns airlines? once again? to issue refunds for canceled flights soon after receiving 25,000 complaints
Businesses can’t be permitted to make use of customers during this time and must be held accountable for deceptive and unfair conduct, he said in a statement.
Frontier said it has stayed in full compliance with division rules as well as regulations concerning flight modifications, refunds and cancellations.
Throughout the pandemic, Frontier Airlines has acted in faith which is good to care for the passengers of ours compassionately and fairly, the company said in a statement.
Complaints about obtaining refunds from airlines surged this spring. In May, Chao requested airlines to be as flexible and considerate as you possibly can to the needs of passengers which face economic hardship.
In the department’s May atmosphere traveling customer report, probably the most recent offered, Frontier had the third-highest rate of overall grumbles, trailing Hawaiian Airlines and United Airlines. The report counts just complaints from buyers which go through the trouble of filing a complaint with the unit, not people who simply complain to an airline.